Maintenance & Services Council

Maintenance & Services Council

Do you want a better understanding of Avaya’s maintenance and services portfolio? “If the answer is yes, you should consider joining our council,” says Nick Kwiatkowski, chair. “Our goal is to be a sounding board and feedback loop for Avaya on all of its maintenance products, including those that cover the Aura Communication Manager and IP Office product lines,” says Nick. “The council is an excellent channel for members to influence the services that Avaya offers to its customer base.”

Generally, the council works with Avaya to talk about new service offerings, new maintenance workflows, and related products that affect how Avaya provides services to customers, such as SAL Gateway, PLDS, and the Avaya Support site.

“Our members typically learn about new offerings well ahead of their general availability, as well as the intricate workflows that typically need to happen for maintenance and services to be delivered correctly,” Nick says. “Our council helps Avaya make good decisions on its maintenance and services offerings, creating a better experience for all parties.”

 Product Emphasis:

  • Avaya’s maintenance and service portfolio
  • Avaya Aura Communication Manager
  • Avaya IP Office

Maintenance & Services Council - Chair


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Nick Kwiatkowski
Manager – Unified Communications Team
Michigan State University

Nick Kwiatkowski works for Michigan State University in the Information Technology Services, within the Office of the CTO managing the university's telephone, cable television and fiber optic networks.  He is also an adjunct professor within the College of Communication Arts and Sciences teaching network design and network security.  Nick is a contributor to the open-source community via the Apache Foundation where he is an Apache member and on the PMC.  Nick participates heavily in the Avaya community through his work at IAUG as a council chair, and contribution to the group's forums, local chapter, and education program. 

Avaya Champion:

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Justin Picciano
US Services Sales and Client Success 

Justin Picciano has more than 25 years in the technology sector, including positions with leading financial and consulting firms. He was an Avaya executive from 2008 to 2014, in Avaya Global Services, Avaya Government Solutions and US Services Sales. He then worked with startups AppNexus and Olapic, standing up and running global Customer Success teams, before rejoining Avaya in mid 2018.


Get involved with IAUG by joining a Council.
Click here for more information!