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  • Digital Transformation is a misunderstood buzz term. To be sure, Digital Transformation is a thrown-around phrase, but we need to be frank – it's an ever-increasingly relevant term as more call center infrastructures are seeing the need to adopt cloud solutions.
  • When considering a Unified Communications as a Service (UCaaS) solution from a provider, pay attention to the user experience, along
  • So much has been written about the advantages of cloud operating models: outsourcing of IT complexities, reduced time to market for new business applications and the ability to remain current with the latest technology updates, I will not spend any time covering this subject, it has been well documented.
  • If your organization is embarking on a digital transformation imitative, it’s essential to set clear and measurable business goals. You should also think about how you will measure your progress and determine if the project has been successful.
  • Editors Note: This blog comes from this months sponsor of the IAUG Insider blog, Verint. If you enjoyed this blog,
  • Deploying artificial intelligence (AI) application in the enterprise raises a host of issues beyond technology. "We think of AI as being a neutral application, but it's not," said attorney Martha Buyer of Buffalo, NY. "You need to understand the inputs, variables, assumptions, and math before knowing how much value to give the outcome."
  • Technology changes nearly as quickly as the calendar flips. A new device or upgrade that was trending not long ago
  • Like many educational institutions, campus safety is a top priority for Texas Tech University. That's why the university's IT team, supported by IR Prognosis and Path Insight, recently rolled out a new E911 system to provide alerts and accelerated responses to emergencies.
  • When Robots Attack

    Robocalls are not just for your cell phone anymore and are targeting your enterprise. The problem is growing in scope and intensity and is now to a point where it is hitting the enterprise bottom line, impacting personal productivity by digitally distracting knowledge workers, as well as disrupting revenue generation and customer service activities in contact center operations. Why is this happening and what can your organization do to stop it?
  • As part of the CTO’s Innovation team at ConvergeOne I get to look at a lot of new technologies, and
  • Digital transformation is occurring in banking, healthcare, media, logistics, retail, utilities, and many other sectors. As a result, the contact
  • Artificial intelligence (AI) can play an important role in helping organizations improve their unified communications (UC) infrastructure. However, you have
  • Transporting your business forward, by extending architectural operations from premise to cloud involves detailed, defined requirements, as well as a cloud partner that can support and compliment your strategy.
  • What must you do to become the go-to person for driving digital transformation in your organization?
  • Change is difficult for most people, especially in the workplace. It takes leadership to be able to handle change and to be nimble to try new things to adapt and combat change.
  • Artificial intelligence (AI), cloud-based platforms and the Internet of Things (IoT) are changing the communications landscape and driving digital transformation.
  • During the IAUG Professional Development webinar, Leading Through Conflict: Staying Cool and Effective through the Toughest Situations, presenter Debra Zabloudil, president and founder of The Learning Studio, taught about why having conflict can be a positive thing to have in the workplace.
  • In this blog, see how Dustin Fails migrated to from CM 6.3 Physical to CM 7.0 Virtual!
  • Editor’s Note: This blog has been sponsored and provided by Carousel. Visit them at for more information. It was
  • Artificial intelligence (AI) has great potential for improving customer service, according to Dr. Val Matula, vice president and CTO, Emerging Products Technology, Avaya.